Accommodation

Q

When can I make a reservation for my stay?

A

Reservations are available starting six months prior to the month of your stay. For group bookings, please contact us separately.

Q

What payment methods do you accept?

A

*For on-site payment: Cash/Credit cards (VISA, MasterCard, JCB, AMEX, Diners Club, UnionPay)/Various electronic money and QR *payment services are also accepted.
*For advance payment:Credit cards(VISA, JCB, AMEX, UC, Diners, etc.)
*Electronic payment: PayPay

Q

Is Wi-Fi available in the guest rooms?

A

Yes, complimentary Wi-Fi is available in all guest rooms.

Q

Do you have wheelchair-accessible guest rooms?

A

Yes, we offer wheelchair-accessible rooms. Please use our Universal Room for your stay. For availability and details, feel free to contact us.

Q

What in-room equipment is provided in the guest rooms?

A

Please refer to the link below for more information.

Details

Q

What amenities are available in the guest rooms?

A

Please refer to the link below for more information.

Details

Q

What rental items are available?

A

Please refer to the link below for more information.

Details

Q

Are there vending machines inside the hotel? Can I purchase alcoholic beverages?

A

Our vending machines are located in the vending room on the second floor. Alcoholic beverages are not sold in the machines.

Q

Are an ice machine and a microwave available?

A

They are located in the vending room on the second floor.

Q

Is there a designated smoking area?

A

All guest rooms are non‑smoking, and a smoking room is available on the first floor.

Q

What are the check-in and check-out times?

A

Our check-in time is 3:00 p.m., and check-out is at 10:00 a.m.

Q

Is it possible to store my luggage before check‑in or after check‑out?

A

Yes, luggage storage is available. Kindly speak to the front desk.

Q

Is it possible to request early check‑in or late check‑out?

A

Yes, we offer early check‑in and late check‑out.
Please see the times and fees below.Availability may vary depending on our booking status.
*Early check‑in : 12:00–15:00 _ 5,500 JPY
*Late check‑out : until 12:00 _ 5,500 JPY / until 15:00_ 11,000 JPY

Q

Do you provide in‑room loungewear?

A

Yes, loungewear is provided in your guest room.

Q

Do you have a curfew?

A

The main entrance is locked from 12:00 a.m. to 5:00 a.m. Guests returning during these hours may enter using their room key.

Q

Do you have a space where guests can work on a PC or join online meetings?

A

PC-use area is available in the front lobby/library. Kindly refrain from making phone calls or holding online meetings in the library.

Q

Can I invite friends who are not staying at the hotel to my room?

A

Only registered guests are permitted on guest room floors.

Q

What materials are used for the bedding?

A

Our duvets, bed pads, and pillows are made from Suprel Blue Ultra fiber, consisting of 85% recycled marine plastic and 15% cotton.

Q

Can the air conditioning be controlled individually in each guest room?

A

Yes, it can.

Q

Can the beds be placed together?

A

Yes, they can.

Q

Can I use video streaming services such as Netflix?”

A

Yes. If you have your own account, you can access streaming services on the in‑room TV.

Q

What is your cancellation policy?

A

Cancellation fees vary depending on the date of cancellation.
*8–14 days prior: 10% of the room charge
*1–7 days prior: 20% of the room charge
*On the day of arrival: 100% of the room charge
*No-show: 100% of the room charge
Please note that fees may differ for group reservations (100 guests or more) or depending on the booking plan.

Q

How can I change or cancel my reservation?

A

The procedure differs depending on how you made your reservation.
*For reservations made by phone: Please contact the hotel directly. The person who made the reservation should call us.
*For reservations made through a travel agency: Please contact the travel agency where you made your booking.
*For reservations made online: Please follow the instructions on the respective booking website.

Conference & Banquet

Q

Could you tell me about using the meeting and banquet facilities?

A

Please refer to the following page for details.

Details

Access Information

Q

Can I use the parking lot before check‑in or after check‑out?

A

As a general rule, parking is available only during your stay.

Q

Do you have designated parking spaces for wheelchair users?

A

Yes, we do. For details, please contact us.

Q

Could you tell me how to access the hotel?

A

Nearest Station: JR Joban Line “Futaba Station”
Approx. 5 minutes on foot from the Futaba Town Shuttle Bus stop　“Denshokan / Sangyo Koryu Center‑mae”
*By Train:Approx. 3 hours 10 minutes from Tokyo Station to Futaba Station via Limited Express Hitachi
*By Car:Approx. 12 minutes (about 7.5 km) from Joban Expressway “Joban‑Futaba IC”
*Travel time to Futaba IC:From Sendai City: approx. 1 hour 30 minutes /From Iwaki City: approx. 1 hour/ From Fukushima City: approx. 1 hour 40 minutes/From Koriyama City: approx. 1 hour 50 minutes (via local roads)
*By Air:From Fukushima Airport: approx. 1 hour 40 minutes via Abukuma Kogen Road/From Sendai Airport: approx. 1 hour 20 minutes via Joban Expressway

Details

Q

How much is the parking fee?

A

Parking is free for hotel guests.

Q

How many parking spaces are available?

A

The parking capacity is as follows:
_153 spaces for passenger cars (no reservation required)
_4 spaces for buses (reservation required)
_1 space for guests with disabilities, located at the main entrance (reservation required)

Q

Do you offer a shuttle service?

A

Yes. We provide a complimentary shuttle between Futaba Station and the hotel with advance reservation.

Q

Is there a convenience store nearby?

A

Yes. There is one on the first floor of the Futaba Town Industry Exchange Center,
about a 5‑minute walk from the hotel (open 7:00–20:00).

Q

Could you tell me about sightseeing spots around the hotel?

A

Please refer to the following page for details.

Details

Q

Can I charge an electric vehicle?

A

Yes. We have three standard charging stations available. Please contact our staff for instructions on how to use them.

Restaurant & Dining

Q

What kind of meals do you offer?

A

*Breakfast is served as a Japanese‑Western buffet, including a sandwich bar.
*Lunch is available as set meals or à‑la‑carte dishes.
*Dinner, we offer a prefix course featuring seasonal ingredients from Fukushima.For more details, please refer to our restaurant page.

Details

Q

What payment methods are accepted at the restaurant?

A

We accept cash, credit cards, and various electronic payment methods.

Q

Can I dine at the restaurant without staying at the hotel?

A

Yes, the restaurant is available for non‑staying guests as well.

Q

Do you accommodate food allergies?

A

We will do our best to accommodate them. Please inform us at the time of reservation.

Q

Is there a dress code?

A

No, there is no specific dress code.

Q

Do you have a smoking area?

A

All seats are non‑smoking. Please use the smoking room on the first floor of the hotel.

Q

Can the restaurant accommodate group reservations?

A

Yes, it can.

Q

Do you offer services for birthdays or anniversaries?

A

Yes. We can make arrangements tailored to your requests for birthdays, anniversaries, and other special occasions. Please contact us in advance.

Q

Do you have private dining rooms?

A

Yes. We have a private room that can accommodate up to 8 guests (additional fee applies).

Q

Can non‑staying guests have breakfast at the restaurant?

A

Yes, they can. Please make a reservation in advance.

Q

Do you offer vegan or halal meal options?

A

We will accommodate these requests as much as possible. Please inform us when making your reservation.

Q

Can I make a reservation for the restaurant?

A

Yes. Please check our reservation website.

Q

Is the restaurant accessible for wheelchair users?

A

Yes. We provide a dedicated table designed to accommodate wheelchair height.

Q

Can I bring my own food or cake?

A

As a general rule, outside food and beverages are not permitted, except for baby food.

Guests with Children

Q

Can you tell me about your child accommodation policy (child rates, bed‑sharing)?

A

Children below elementary‑school age may stay by sharing a bed with an adult.For details on rates, please contact us through our inquiry form.

Contact us here

Q

What is your policy for infants and toddlers using the spa?

A

Children below elementary‑school age must be accompanied by a guardian.Please note that children wearing diapers are not permitted to use the spa.

Q

Do you offer baby cribs or bed guards?

A

Yes, they are available. Please request them when making your reservation.Please note that installation may not be possible depending on the room type.
In such cases, a bed guard can be provided instead.

Q

Can you tell me about meal options for children?

A

We will make suggestions based on your child’s age and preferences.

Q

Can the restaurant provide baby food?

A

We are sorry, but we kindly ask guests to bring their own baby food.

Q

Can I use the restaurant with a stroller?

A

Yes, strollers are welcome.

Q

Do you have a nursing room or a place to change diapers?

A

Yes. These facilities are available in the multipurpose restroom on the first floor of the hotel.

Q

Do you have high chairs for children in the restaurant?

A

Yes, they are available.

Q

Can you wash baby bottles?

A

Yes, we can assist with that. Please feel free to ask our staff.

Q

Can you warm up baby food that I bring?

A

Yes, we can assist with that. Please feel free to ask our staff.

Spa & Sauna

Q

What are the opening hours of the sauna and spa?

A

They are open from 6:00 to 9:30 (last entry at 9:00) and from 15:00 to 22:00 (last entry at 21:30).

Q

Can I use the sauna and spa if I have tattoos?

A

We are sorry, but guests with tattoos are not permitted to use the facilities.

Q

Do you offer swimsuit rentals or sales?

A

We offer swimsuit and rash guard rentals at the front desk (660 yen each, tax included), and sauna hats are available for purchase (3,960 yen, tax included).

Q

Is it available for non‑guests?

A

Unfortunately, our facilities are not available for use by non‑guests. Thank you for your understanding.

Q

Are there any age restrictions for using the spa and sauna?

A

There are no specific age restrictions; however, children of elementary‑school age or younger must be accompanied by a parent or guardian.Please note that guests wearing diapers are not permitted to use the spa or sauna.

Q

Until what age can children use the changing room of the opposite sex?

A

Children of the opposite sex may use the changing room up to the age of six.

Q

Do you have a large public bath?

A

We do not have a large public bath.

Library

Q

May I take the library books back to my room?

A

We kindly ask that all library books remain within the library and not be taken outside.

Q

What are the library’s opening hours?

A

*For staying guests_7:00 – 22:00
*For non‑staying guests_10:00 – 17:00 (last admission 16:30)
*Café_10:00 – 17:00 (last order 16:30), open daily
*Bar_18:00 – 22:00 (last order 21:30), open Fri–Sun only

Q

Can non‑staying guests use the library? Is there an admission fee?

A

Yes, non‑staying guests are also welcome.
The admission fee is 550 yen (tax included, with one drink).
Please complete the procedure at the souvenir shop on the first floor.

Souvenir Shop

Q

What are the opening hours of the souvenir shop?

A

The opening hours are from 8:00 to 20:00.

Q

Can you ship the items I purchase?

A

Yes, we can arrange shipping for your purchased items. Please let us know when you would like to use this service.

General Services

Q

Can I use the gym free of charge?

A

Yes, staying guests may use the gym free of charge.

Q

Do you offer bicycle rentals?

A

We do not offer bicycle rentals at the hotel.

Q

Do you offer laundry service?

A

We do not offer laundry service, but there is a paid laundry room on the second floor.

Q

May I post photos or videos taken inside the hotel on social media?

A

Yes, you may. When taking photos or videos, please be mindful of the privacy of other guests and hotel staff.

Q

Are pets allowed?

A

Pets are not permitted, except for guide dogs and service dogs.

Q

May I use the hotel facilities with a guide dog or service dog?

A

Yes, you may.

Q

I would like to send my luggage to the hotel in advance. How should I send it?

A

Please send your items to the address below, making sure to clearly write the guest’s name and check‑in date in the recipient section.
We may need to check the shipping slip upon arrival, so please bring it with you.

1-1 Miyanowaki, Nakano, Futaba-machi, Futaba-gun Fukushima ,Japan979-1401
**Guest Name (Check‑in Date)

Q

Could you tell me about the hotel’s earthquake‑resistant structure?

A

Our building uses a strong steel‑frame structure that is designed to withstand earthquakes. It is expected to experience little to no structural damage during seismic intensity 5 earthquakes, and even during major earthquakes of intensity 6‑upper to 7, the risk of collapse remains low.

Q

Is the hotel entrance barrier‑free?

A

Yes, it is barrier‑free.

Q

Can you arrange a taxi for me?

A

Yes, we can assist you at the front desk.

Q

Do you offer rental cars or car‑sharing services?

A

We offer a car‑sharing service. For details, please inquire at the front desk. Please note that we do not provide rental car services.

Q

Do you provide mobile phone chargers or travel adapters?

A

We have a limited number available at the front desk.